Writing to promote a business is both an art and a science that has changed dramatically over time. But the pace of that change has increased exponentially in the last four or five years, thanks to the arrival of the tablet and its counterparts.
The iPad, its competitive cousins, and their sibling smartphones are transforming our businesses in many ways, but one that few corporate decision-makers have noticed is their impact on written content. You can take content that was written for a brochure, a direct mail letter, or a web page and simply display it on a tablet, but you’re probably going to be disappointed with the results.
The reason is that consumers who use tablets and other touch screen devices come to read that content in a different way. They may still sit down and savor every paragraph of a novel, but when they read something about a company or a product on a tablet, they prefer a quick fix. Studies of tablet users find that they spend far less time with the content than they would with other media.
Professional copywriters have watched text evolve as readers have become busier and increased their use of technology. For example, articles and other marketing materials have become shorter. There was a time in the not-so-distant past when business-oriented articles like this one averaged between 1,200 and 1,500 words. Today, anything that approaches 800 words seems unusually lengthy, and most editors are asking their writers to trim their content even shorter. (This article runs just over 700 words.)
Effective business writers pay attention to the way people read in the same way that successful restaurateurs stay abreast of what people like to eat. Long before tablets arrived, copywriters were already using techniques such as summaries, subheadings, lead-ins, and bulleted lists to allow readers to get through material more quickly and efficiently.
Today’s business decision-maker is more of a scanner than a reader. He or she skims quickly through content, looking for key points or information that’s of interest. An effective copywriter anticipates that by making navigation easier. For example, a writer may begin each paragraph with a bold subhead or lead-in that delivers a quick summary of what follows. If the reader is interested in that subject, he or she will dive in. If not, it’s on to the summary atop the next paragraph.
In the past, business writers crafted sentences and paragraphs with the hope that the reader would hang on every word. Today, we accept the fact that most people will zero in on what matters most. We know they won’t read every word, but we hope they’ll come away with what’s important to them.
When creating marketing content for tablets, color offers another opportunity for guiding the reader. Sentences containing the most important thoughts or arguments can be highlighted in different colors. Small graphic elements such as photos and icons can be woven into the copy to spotlight key areas.
Copy length is an important consideration for two reasons. First, people who prefer to scan don’t want to get bogged down with long copy. Brevity is not only the soul of wit; it’s the best way to share your message with someone who’s using a tablet or smartphone. Second, these devices have small screens. That limits the amount of copy that’s visible at any one time — an important consideration, because scanners generally won’t scroll down unless you give them a very good reason for doing so.
Don’t assume that today’s prospects and customers aren’t paying attention to your messages just because they spend less time with your content. They’re accustomed to soaking up massive amounts of information from multiple directions, often simultaneously. The key difference is not in how much they retain; it’s in how they absorb it.
One last point: currently, the age of the target customer is a factor in whether that person takes the time to read thoroughly or simply skims through the content. The older the person, the more likely he or she will read in greater depth. But as tablets and other devices become more popular, that age-related dividing line is rapidly moving up. Your 50-something prospect who doesn’t use a tablet today probably will within the next couple years, so concentrating your efforts on scanners is the best long-term strategy.