Should you compliment someone or complement them?

Many words that are similar carry very different meanings, but that doesn’t stop people from misusing them. Generally, they’ll accept a correction in the intended spirit, but that isn’t always the case. I remember one situation in which a client was so convinced that his misunderstanding was actually correct that I lost his business. He […]

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Marketing deceit is a lousy relationship-building tool

It’s been a couple centuries since Walter Scott penned “Marmion’s” well-remembered lines: “Oh, what a tangled web we weave/When first we practice to deceive!” But Sir Walter’s admonition to avoid deceit remains valid, and it’s sound advice for marketers. A greeting-card envelope appeared in this week’s mail. No return address, no stamp, just a colorful […]

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Why should I like your page?

Since social media caught fire, all sorts of companies and organizations have been aggressively trying to court followers. You get the solicitations through Facebook and other platforms asking you to like their pages, follow them on Twitter, or take whatever action is correct for the specific channel. When you visit a store or a restaurant, […]

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