Are you after fame or notoriety?

Many words have been misused so often that their meanings have started to blur – and writers who should know better start using the wrong words in the wrong places. A recent national magazine article reported that a particular musician had earned his notoriety by producing a couple albums. In this case, “notoriety” was the […]

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It’s okay to repeat yourself and repeat yourself

Many companies and organizations seem to have a paranoia about repetition. Once they mention something in an email newsletter, a blog, or on a website, they don’t think they should mention it again. If someone suggests a repeat discussion of that topic, they’ll reject it outright, adding “we promoted that already” or “we already told […]

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Reconnecting with ex-customers

Customers stop doing business with you for any number of reasons. Those who were dissatisfied or angry probably won’t come back. But those who simply may have been tempted to do business with a competitor — or those you didn’t work hard enough to keep — may be willing to return and do business with […]

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The secret to cloning your customers

There’s a way you can “clone” your best customers, so you’re able to do business with more of them. It starts by really getting to know your current customers. The more you understand the reasons your customers chose you and what they really think about you — as opposed to what you believe they really […]

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Always use familiar definitions

As I looked on, mother began to materialize around the edges of the copper vessel. Did that confuse you? Baffle you? It’s a completely legitimate and accurate statement. Mother often appears when someone is making alcoholic beverages, and it has nothing to do with the personal habits of the woman who brought you into this […]

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