Scott Flood

Why ghostwriting is a better way to share your story

ghostwriting is the best way

I spend a lot of time performing research for projects, and I’ve discovered that many of the companies that have the best information do the worst job of presenting it. They have the expertise, but it’s clear that the wrong people are responsible for sharing what they know. Now, it’s not really their fault.  Each … Read more

Have you been communicating with archaic expressions?

communicating with archaic expressions

Pardon me if I sound like a broken record, but I’m about to climb up on my soapbox, so don’t touch that dial! If that sentence made sense, you probably need to adjust the way you talk with colleagues and customers. If it didn’t make sense, you’re the reason why. As with nearly every other … Read more

There’s no need to be homophone-obic

who's afraid of a homophone

Back when you were in elementary school, your teacher worked hard to help you understand a concept called homophones. If you’re like most people, homophones bedeviled you then, and they probably still trip you up now and again. What are homophones? They’re those words that sound the same, even though they have very different meanings … Read more

That isn’t grammatically correct!

What she said isn't grammatically correct

I have overwhelming respect (and more than a little sympathy) for English teachers. But I do have to say they manage to make being an effective writer more difficult than it should be. Now, I’m not referring to all English teachers. Anyone who’s dedicated their adult lives to convincing bored adolescents to fall in love … Read more

Your website is incomplete

how incomplete website makes you feel

There are many differences between today’s online marketing tools and the brochures and other printed pieces that dominated marketing for decades. Many of those differences are obvious, but one of the most important often slips right past people: a website is never complete. Think about developing a brochure, a white paper, or a publication. Most … Read more

Put your audience first to connect more effectively

improve your writing to connect

Social media’s ever-increasing presence in our lives is a clear reminder of just how badly we humans want to connect with each other. Unfortunately, too many companies completely ignore that reality when they try to communicate with customers and prospects. Doesn’t matter whether they’re using an Insta video, an email newsletter, a website, or an … Read more

Repeating repetition repeatedly isn’t necessarily a bad thing

repetition of question mark

Many people have a strong aversion to repetition. It isn’t that they can’t tolerate others repeating a message; it’s that they don’t want to risk echoing their previous efforts when developing their marketing communications materials. The concern about repetition crops up most often in planning for ongoing marketing programs, such as social media or customer … Read more