He was a successful engineer with a nagging problem. It haunted him during his commute, in the shower, and when his golden retriever woke him up at 3:00 a.m. for a quick trip outside. Never was it far from his thoughts. It involved a process that he knew could be improved. He had a hunch … Read more
The new client and I were discussing the content he wanted me to produce. After discussing his general objectives and some thoughts about design, he handed me a brochure and said, “Everything you’ll need is in here.” Even a quick skim told me that it was an excellent, well-written brochure. The content was spot-on, and … Read more
I spend a lot of time performing research for projects, and I’ve discovered that many of the companies that have the best information do the worst job of presenting it. They have the expertise, but it’s clear that the wrong people are responsible for sharing what they know. Now, it’s not really their fault. Each … Read more
The contest wasn’t a big deal, but I thought the prize package was worth a few minutes of my time. So I obeyed the publication’s instructions and visited the website. “We’re sorry! Our new site is under construction!” What? Maybe I had an outdated publication. But no, it was dated for this week. The … Read more
Pardon me if I sound like a broken record, but I’m about to climb up on my soapbox, so don’t touch that dial! If that sentence made sense, you probably need to adjust the way you talk with colleagues and customers. If it didn’t make sense, you’re the reason why. As with nearly every other … Read more
Back when you were in elementary school, your teacher worked hard to help you understand a concept called homophones. If you’re like most people, homophones bedeviled you then, and they probably still trip you up now and again. What are homophones? They’re those words that sound the same, even though they have very different meanings … Read more
I have overwhelming respect (and more than a little sympathy) for English teachers. But I do have to say they manage to make being an effective writer more difficult than it should be. Now, I’m not referring to all English teachers. Anyone who’s dedicated their adult lives to convincing bored adolescents to fall in love … Read more
There are many differences between today’s online marketing tools and the brochures and other printed pieces that dominated marketing for decades. Many of those differences are obvious, but one of the most important often slips right past people: a website is never complete. Think about developing a brochure, a white paper, or a publication. Most … Read more
Mention spelling, and most of us feel our hearts skip a beat. It’s a throwback to our anxiety about those word lists we were quizzed about every Friday morning as children, and we still become embarrassed when someone points to an error in our writing. Of course, now we count on our devices to let … Read more
Social media’s ever-increasing presence in our lives is a clear reminder of just how badly we humans want to connect with each other. Unfortunately, too many companies completely ignore that reality when they try to communicate with customers and prospects. Doesn’t matter whether they’re using an Insta video, an email newsletter, a website, or an … Read more