Scott’s Blog

Disagreeing with you isn’t inherently disagreeable

Not being disagreeable

Most of us have an inherent distaste for conflict. And somewhere along the way, society has reached a conclusion that disagreement is a bad thing. When it comes to business advice and decisions, that conclusion can be deadly. I see two factors that have contributed to the current state of disagreement. One is the national … Read more

Marketers want people to feel, not think

marketing emotions

 I’ve seen organizations make a lot of mistakes in marketing communications, but one looms over all of them as the most common with the greatest impact. It’s the mistaken belief that the best way to motivate people to a course of action is to make them think. The most successful marketers and salespeople know better. … Read more

Do your employees say stupid stuff to customers?

school starts son

You’ve spent years building your company’s reputation and invested huge sums of money trying to stand out in the marketplace. All too often, that falls apart when one of the folks near the bottom of your org chart opens their mouth. Each contact a customer has with one of your employees shapes their opinion of … Read more

Two tips to prevent PR disasters

facing PR disasters

Someday, your company may find itself as the target of a social media storm. It could be something like an accidental spill of a chemical that caused a fish kill, discovery of insects and rodents in your baked goods, or a spokesperson being arrested on a morals charge. As a company leader, you may not … Read more

Deceit is a Lousy Way to Start Relationships

sign of deceit

A greeting-card envelope appeared in the afternoon’s mail. No return address, no stamp, just a colorful envelope. Curious, I slit it open and discovered an internet provider’s latest pitch, ingeniously disguised as a greeting card. Was I flattered? Touched? Tickled? Delighted? Impressed by the cleverness? Overwhelmed with good feelings about this witty vendor? No, I … Read more

Extra emphasis doesn’t create extra attention

emphasis comes in many ways

You’ve just developed a blog or a social post and one sentence is particularly important. You want to make sure nobody misses it. So you should put it in ALL CAPS, RIGHT? Wrong. You probably don’t need to boldface it, either. In fact, if its importance is obvious, you probably don’t have to highlight it … Read more

Have you missed your marketing message?

marketing message targeted

Companies invest huge sums of money to promote their products and services. But all too often, they overlook the most obvious meanings and messages that would connect with their audiences. They end up wasting their investment and losing the opportunity to make a sale. Consider the remarkably instructive example in a national magazine’s back-cover ad … Read more