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THE PORCELAIN INDICATOR OF CUSTOMER SERVICE

Want a quick indication of a company’s commitment to customer service? It’s a simple gauge that works just as well for restaurants as it does for retail stores, as for gas stations, as for professional service providers.

Just take a look at the bathroom. No, I’m not kidding. The condition, cleanliness, and comfort of a restroom speak volumes about what a company thinks about its customers (and often, its employees).

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