Tag Archives | customer service

Reconnecting with ex-customers

Customers stop doing business with you for any number of reasons. Those who were dissatisfied or angry probably won’t come back. But those who simply may have been tempted to do business with a competitor — or those you didn’t work hard enough to keep — may be willing to return and do business with […]

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THE PORCELAIN INDICATOR OF CUSTOMER SERVICE

Want a quick indication of a company’s commitment to customer service? It’s a simple gauge that works just as well for restaurants as it does for retail stores, as for gas stations, as for professional service providers. Just take a look at the bathroom. No, I’m not kidding. The condition, cleanliness, and comfort of a […]

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