“Our primary objective for our new website is to have a cool design that will catch people’s eyes.” That’s a bad idea. “How can you say such a thing? We want to stand out.” No, you don’t. You want to connect. “What do you mean?” Tell me why you have a website. “Excuse me?” Why […]
Sales demonstrations may sound like a relic from the days when drummers peddled their wares from door to door, but the technique is as powerful as ever at convincing prospects of the value within what you offer. Back when the APL container ship line was trying to convince shippers of the many advantages of double-stack […]
Years ago, a hospital decided to open a walk-in clinic to compete with local freestanding clinics. The hospital’s leadership team chose to call it an “ambulatory” clinic, because to medical folks, “ambulatory” means that an individual is capable of walking under his or her own power. Patients failed to show up, and the hospital didn’t […]
You’re running a new ad or email promotion. You think it’s a good one, and based on the early response, your target audience appears to agree. That’s when the phone rings or the angry email lands in your in box. Someone is clearly upset with you. They don’t understand why you ran such an offensive […]
It’s right there. Right over there. You have to see it! For criminy sakes, it’s an elephant! A huge elephant! Am I the only one who sees it? No, I’m the only one who’s willing to admit that it’s there. You’ve heard the “elephant in the room” expression, most often when the family is gathered […]
From an early age, we’re taught to put on a happy face, no matter what happens. So when I reference something in copy that could be perceived as negative, many clients are quick to request its replacement by something with a bigger smile. Generally, that’s not a good idea. Sometimes, what’s negative is actually far […]
I’ve spent many years in the advertising industry, and from time to time, people ask me if there are any books about the craft of creating advertising I’ve found particularly valuable. I’ve read many, but the single most influential upon my work is a tattered 1972 paperback that still occupies a prominent place on my […]
What do you want people to do? If your marketing communications materials fail to tell them, how are they supposed to know? The standard term for those instructions … whatever they may be … is the “call to action.” A call to action tells the reader, viewer, or listener what action you want them to […]
Honored to be the guest on the current edition of Roundpeg’s “More Than a Few Words” podcast, talking with host Lorraine Ball about the importance of conversational copy. It’s about a 10-minute interview. Content Begins with a Conversation
From time to time, I get requests to write something that clarifies a client’s existing instructions or procedures. When I ask the reason, I’m nearly always told that the customers or other audience just doesn’t understand. They aren’t doing what we want them to do or following the steps in the order we prefer. My […]
