A client was planning to advertise in a publication produced by a printing company with which I had worked in the past. Wanting to verify that the company was still producing that publication, I emailed the customer service contact I had dealt with, and asked her a simple question: is your company still printing this publication?
Her reply didn’t answer my question. “I’m now working in a different department and Jane Doe is now handling projects like that.” Clearly, she didn’t want to be bothered by my request.