I’ll bump into business owners at networking functions who insist they have no need to advertise or market, because their business will grow completely by “word of mouth.” At that moment, I know their businesses won’t be around for long. Sure, there are those outliers that became hugely successful just by existing. That’s not going … Read more
Not long ago, I ran across an article by a CEO of what appeared to be an impressive, progressive company. I expected to find a glimpse of useful wisdom, but was stopped in my tracks by the sheer amount of profanity and vulgarity he had woven into his words. The CEO may have had brilliant … Read more
Ask me for a metaphor for the biggest single misconception about advertising and marketing, and I’ll point you toward the average American’s obsession with weight loss and the strategies employed in the pursuit of that goal. Every few months, a new diet appears. Suddenly, all sorts of people are binging on grapefruits, drinking 24 glasses … Read more
We’ve all heard it thousands of times: what we need is some out-of-the-box thinking. We could solve this problem if only we could step out of the box. Golly, J.P., that’s a really out-of-the-box idea! It seems that we can accomplish anything if we’re brave enough to step out of that bad, bad box, and … Read more
You’re probably familiar with the phrase “elephant in the room.” In the unlikely event you’re not, it refers to a difficult topic about which everyone is painfully aware, but that is so uncomfortable that nobody is willing to mention it publicly. It’s like the flask Aunt Sadie carries in her purse — everyone has seen … Read more
Humans love to laugh. Whether it’s a favorite sitcom, the latest wacky movie, the joke making the rounds of the office, or the meme we’re reposting on our social, we all appreciate things that make us smile and giggle. So it’s no surprise that when we’re developing advertising and other communications materials for our businesses, … Read more
Technology has been a great workplace equalizer, allowing everyone to perform tasks that once required specialized skills, and flattening organizational charts as companies reduce headcount. But added responsibility doesn’t automatically equate knowledge or expertise. I mention that because a side effect of that change is a growing misconception that anyone capable of forming an opinion … Read more
As I brace myself for this year’s national election debates, I have empathy for the debate moderators, because their role is very similar to what those of us who write copy for a living do every day. (Another reason I can empathize is that I’ve moderated election forums before, and I know it’s not an … Read more
There’s an awful lot of anger in today’s world. From the presidential campaign, to professional sports coverage, to long lines at the neighborhood java joint, people are quicker than ever to raise their voices and snap at people. They often aim that anger at companies — maybe even yours. You’ll see evidence of it everywhere, … Read more
I recently handled a project for an organization full of extraordinarily smart people, something you might not recognize if you read the copy they wrote. Their words were so unfamiliar, their sentence structure so complex only their peers could grasp what they tried to convey … and their peers weren’t the audience. You were. No, … Read more