Planning to mail or email a survey to your customers or other stakeholders? Want to increase the percentage of recipients who will respond?
The best way to get a longer list of respondents is to start with a shorter survey.
Companies that make the extra effort to survey customers of their products and services usually gain my admiration — except when their approach to that survey makes me never want to do business with them again. There’s a lot of sense behind taking the time to follow up with the people who use your products … Read more
Planning to mail or email a survey to your customers or other stakeholders? Want to increase the percentage of recipients who will respond?
The best way to get a longer list of respondents is to start with a shorter survey.