Marketing Wisdom Archives - Page 27 of 38

FOR SUCCESS, SPLIT THE DIFFERENCE

April 3, 2013 by Scott Flood

One of the most sensible strategies used by direct marketers is what’s known as a split A/B test. A split test offers a way to compare two different messages, or two different offers, and to determine which will produce a greater rate of return.

Suppose you’re thinking of sending an offer to a list of 100,000 prospects. You aren’t sure whether those prospects would prefer a discount or some kind of bonus offer in return for their business. So what you do is take a small percentage of that list… say 5 percent… and divide that portion in half.

ADJUST YOUR SCHEDULE TO CIRCUMSTANCES

March 27, 2013 by Scott Flood

When it comes to marketing and marketing communications, I’m all about schedules. As you’re working on concepts and ideas, unbridled creativity is wonderful, but when it’s time to execute, nothing beats good-old-fashioned discipline.

But having schedules doesn’t mean they have to be carved in stone, especially if you face unexpected factors or if your target audience is experiencing some kind of major problem. For example, if you’re about to roll out a limited-time special offer and Mother Nature surprises your community with the worst snowstorm in a decade, you may want to hold off on promoting it … or if it’s already out there, you may want to extend the deadline.

WHEN IN ROME, ADVERTISE LIKE ROMANS

March 20, 2013 by Scott Flood

Many advertisers — even large national ones — seem to be completely unaware of the environments in which they place their advertising. I don’t mean that in terms of the desired audience; rather, it’s in creating ads that will work with the audience and environment.

Case in point was Greatcall, the national advertiser offering a medical response system (ala “I’ve fallen and I can’t get up”). I found their ad on the back cover of the large-print edition of Reader’s Digest magazine. Given the demographics of the magazine — especially in its large-print version — the audience is well worth the extra money this company has shelled out.

MAKE YOUR OFFER A REAL DEAL

February 27, 2013 by Scott Flood

One of the best ways to increase response for any type of marketing activity is to make some sort of special offer to the reader. That offer maybe a discount, special pricing, or some sort of bonus available if the reader takes the specified action right now.

Often, when a client is considering using a media outlet that they have not used before, I’ll recommend that they develop an offer to get a better sense of what type of response they can expect from that particular media outlet.

APPEARANCES ARE MARKETING, TOO

February 20, 2013 by Scott Flood

As I was being walked by my trusty canine, Wrigley, we saw a creepy-looking white van. It was extremely grimy and looked as though it would rot away within days. As it approached, I noticed that it was actually from a business, and I wondered what sort of business owner would allow his or her business to be represented in such a negative way.

Then I could see the lettering, and I was stunned. It was one of those mobile dog-washing services that have cropped up in recent years.

HIT AND RUN MARKETING

January 23, 2013 by Scott Flood

Not long ago, a non-profit organization asked me to come in and perform a bit of tinkering. They had existing materials, such as a website and brochures, but they were fed up with the way things were going. They wanted me to come up with words to describe what they were all about so they could determine the next steps.

I refused to help.

YOU WANT A BETTER WORD?

December 5, 2012 by Scott Flood

When FDR spoke about freedom from want in his 1941 State of the Union address, he was talking about the concept, not the word itself. However, I’ve noticed that many people — particularly in the business world — have a very real aversion to “want” and an apparent need to be free from it.

I’m not sure why people are afraid of such a simple word. My only guess is that they’re focused on its more negative contexts, or that they find it too simple and folksy to serve intelligent readers. In most cases, though, it’s the ideal verb for the situation.

DON’T BOTHER TRYING TO HIDE ELEPHANTS

November 14, 2012 by Scott Flood

You’re probably familiar with the phrase “elephant in the room.” In the unlikely event you’re not, it refers to a difficult topic about which everyone is painfully aware, but that is so uncomfortable that nobody is willing to mention it publicly. It’s like the flask Aunt Sadie carries in her purse — everyone has seen it, but nobody will ever admit to that.

Companies and organizations are often vexed by their own elephants. Maybe it’s a deficiency in a product. Maybe it’s an advantage a competitor has. Maybe it’s a past mistake or a scandal that left a stain on the organization’s image.

MORE EVIDENCE MAIL STILL WORKS

November 7, 2012 by Scott Flood

If you’re not a history buff, you may not be familiar with the Maginot Line. After being battered by Germany during the First World War, and nervous about a second invasion, France decided to protect itself by building an amazing “wall” of defensive artillery along the Franco-German border. They put all their faith in this technological marvel, knowing that Germany could not plow through it. And the Germans couldn’t, so they simply went around it on their trip to Paris during WWII.

Many marketers approach media the same way. They decide to place all their eggs in that proverbial basket, which can be effective as long as the basket isn’t flawed or dropped. Facing higher postage costs and the many advantages of email and other newer marketing options, many marketers raced away from direct mail.

YOU JUST DON’T MATTER

October 31, 2012 by Scott Flood

Many people claim the title of Marketing Guru, but Seth Godin is one of the few who actually deserves it. In a recent TED talk, he said something that everyone who sells to consumers — whether those consumers are ordinary people or business customers — really needs to take to heart.

“Customers don’t care about you at all. They just don’t care. Part of the reason is they’ve got way more choices than they used to and way less time.”