We’ve all sat in our share of frustrating meetings, but I can still remember the meeting that frustrated me the most. It took place in 1987 in a boardroom in Chicago. A group of automotive industry CEOs (you’d recognize most of the company names) was meeting with a pair of representatives from a social services program. I was in the room as the PR person for one of the auto parts manufacturers.
MAY HELP PROVIDE YOU OF I?
Why do so many companies put people who are unable to communicate clearly in frontline roles? Whether it’s someone at the counter who can’t deliver a coherent answer to a customer question, or “Bill,” the highly accented voice that tells you he is really sorry you are having this problem, and then offers advice you … Read more