personal

JUST DON’T GET TOO PERSONAL

I nearly always advocate making marketing communications as personal as possible. The more that your website, brochures, emails, and all the rest reach out to your stakeholders on a one-to-one level, the more receptive they’ll be to your message. Most humans enjoy building personal connections with others, even when those others are actually companies. The … Read more

HAVE NO FEAR OF THE HUMAN TOUCH

It’s often been said that people don’t do business with companies – they do business with other people.  Even if we do choose to patronize a particular company, our experience is shaped by the people representing that company. From the sales rep who handles your account to the cashier at the grocery store, all of those folks contribute to your impressions and satisfaction.

But when it comes to marketing messages and communications tools, many companies work very hard to dehumanize everything they do. They excise every personal touch and little insight. They file away at anything that could be seen as a human emotion or imperfection. After all, something from a business must be completely businesslike, right?

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JUST NOT TOO PERSONAL

When I was in college, I received a very compelling sweepstakes promotion. Were I the winner, the sweepstakes would build my beautiful dream home right there at P.O. Box 501! I have a healthy imagination, but I’ll admit I struggled with envisioning the home of my dreams fitting into a 5-inch by 5-inch post office box.

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