politics

Customers don’t care about your internal issues

You’re well aware of the internal structure of your company, and the politics and complex challenges that spring from that structure. When a customer needs something, you mentally consider which departments will be involved and what it will take to make it happen. Your customers view you differently. They see you as a single entity. … Read more

Should your company get political?

Our society is more politically divided than it’s been for quite some time. Rational, respectful discussions have largely been replaced with angry tweets and angrier talking heads. Simple social media posts explode into angry battles in which both sides are so eager to promote their points that they don’t even read what they’re responding to. … Read more

AL FRANKEN AND RUDY GIULIANI AGREE?

John Kerry is a smart guy. No question about it. But the reason he’s still a Senator and not a President may have more to do with his choice of words than his political stances. At least that’s what Dr. Frank Luntz suggests, and I’m inclined to agree. Folks as dissimilar as Al Franken and Rudy Giuliani sing the good doctor’s praises.

 

In “Words That Work” (published by Hyperion and subtitled “It’s not what you say, it’s what people hear”), the conservative pollster and cable TV news pundit discusses the role word choices have played in everything from political campaigns to labor negotiations to traffic stops. “The most effective language clarifies rather than obscures,” he writes.

 

 

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