Even if your job makes you say something 150 times a day, never lose sight of the fact that it may be the first time your audience is hearing it. I think about that every time I’m shopping in a store and the cashier or an employee on the PA mumbles “thank you for shopping … Read more
One of the most commonly misused word pairs is flare/flair, but it was distressing to see the Indianapolis Star make that mistake in a recent headline. The item was a brief review of a restaurant that serves Latin American cuisine, and the headline read “Brunch with Latin flare”. I assume they meant that the food … Read more
Looking for ways to increase your overall sales? Maybe there’s a way to increase the size of each sale you already make. One effective technique is suggestive selling, which fast-food restaurants do exceedingly well. “You want fries with that?” “Would you like a drink with that?” They don’t do it to annoy you; they do … Read more
Looking for a way to catch the attention of your audience and focus their full concentration on your message? Instead of telling them what you want to hear, ask them a question that matters to them. You may have heard that asking questions in headlines and opening statements is a bad idea. For example, I … Read more
I’m always fascinated by words that are frequently misspelled and expressions that are widely misused. Some may blame the mistakes on shared ignorance, but I think there’s something more insidious at work. I think mistakes are contagious. People who see the words misused lack confidence in their own knowledge and mistakenly believe that what they … Read more
Wonder how well your next ad, website, or brochure will communicate with your readers? Here’s a simple test that’s remarkably powerful. Count the number of times that your company’s name appears in the text. Then count the number of times words “we,” “us,” and “our” appear in there, and add it to your first number. … Read more
The envelope arrived with stamp stating “Renewal Notice.” There was no return address, but I assumed that it was from one of the many magazines and newspapers I receive. That’s exactly how it looked, right down to the alphanumeric code atop the address label. It wasn’t. It was actually a pitch from a charity. … Read more
One of the first lessons I learned in marketing is one of the easiest to understand. It’s one of the most durable, timeless pieces of advice. It’s been promoted by experts of all stripes. And yet, it’s one of the most consistently ignored. When people read your ad, your press release, your email, or your website, … Read more
Not long ago, I spoke to a group of high school students about resume writing. My goal was to help them understand what resumes really are – a tool that allows companies to quickly eliminate people from the application and interview process. I spoke with some experience, having been the resume screener at several jobs. … Read more
No, I’m not advocating violence against punctuation. And I’ll admit that the ampersand (that little “&” mark) can be handy now and then. But it’s one of the most-misused tools in the punctuation toolbox. The ampersand serves as a graphic replacement for the word “and.” When used in graphic design, it can even be a … Read more