Pardon me if I sound like a broken record, but I’m about to climb up on my soapbox, so don’t touch that dial! If that sentence made sense, you probably need to adjust the way you talk with colleagues and customers. If it didn’t make sense, you’re the reason why. As with nearly every other … Read more
Back when you were in elementary school, your teacher worked hard to help you understand a concept called homophones. If you’re like most people, homophones bedeviled you then, and they probably still trip you up now and again. What are homophones? They’re those words that sound the same, even though they have very different meanings … Read more
I have overwhelming respect (and more than a little sympathy) for English teachers. But I do have to say they manage to make being an effective writer more difficult than it should be. Now, I’m not referring to all English teachers. Anyone who’s dedicated their adult lives to convincing bored adolescents to fall in love … Read more
Mention spelling, and most of us feel our hearts skip a beat. It’s a throwback to our anxiety about those word lists we were quizzed about every Friday morning as children, and we still become embarrassed when someone points to an error in our writing. Of course, now we count on our devices to let … Read more
If you’re shooting a video and want comments from company officials, customers, and other stakeholders to sound completely natural, make sure you script them before they say a word. Think it’s counterintuitive that the best way to make the people in your videos sound unrehearsed is to put words in their mouths and have them … Read more
I have a solid understanding of how plumbing works. I know how to use a pipe wrench and have wrapped Teflon tape around pipe threads. I’ve often explained the mechanics behind a water heater, and even taught a group of curious Cub Scouts how toilets flush and why they’re designed that way. But when a … Read more
Whether you think of yourself as a skilled writer or dread reaching for the keyboard, writing probably plays a critical role in your daily work. You may not be authoring articles for professional journals, but you probably have to create emails, reports, and other items that require some writing skill. Following a few simple, easy-to-remember … Read more
What’s the ideal length of copy for websites and other marketing materials? I’ve noticed a lot of people seem to view themselves as experts on the subject — although what most don’t realize is their answers are based on personal preference or learned prejudice. The simple answer is that the correct amount of copy is … Read more
Years ago, a wise boss told me that the most affordable attorney I’d ever hire is the one I called before making a decision or taking an action. I’ve since come to realize that the same holds true with writers. I’ve often seen organizations decide to tackle writing a new website, guest blog post, or … Read more
Companies and other organizations develop technical documents like white papers and blogs to explain the advantages they offer or to educate their stakeholders about situations or issues. Unfortunately, all too often, those efforts fall short of their objectives. Their target audiences come away not knowing any more, so the organization’s team has essentially wasted the … Read more