“Thank you for calling XYZ Corporation. Please listen carefully, because the menu items have changed …”
It’s a familiar phrase, and it’s one of my biggest pet peeves. Why does such a seemingly innocuous phrase drive me to distraction?
If you’re shooting a video and want comments from company officials, customers, and other stakeholders to sound completely natural, make sure you script them before they say a word. Think it’s counterintuitive that the best way to make the people in your videos sound unrehearsed is to put words in their mouths and have them … Read more
In the hundreds of hours I’ve devoted to waiting on hold for people, I’ve listened to many messages that are nothing short of torturous. I’m not talking about reminders that I’m being kept on hold because my business is incredibly important – the problem usually shows up in the sales messages that pop up every … Read more
If you find yourself having to write promotional or public-service copy that will be broadcast on the radio or some kind of streaming service, never forget the fact that radio doesn’t have a rewind button. If that seems obvious or silly, consider that with a print ad, a website, or a brochure, it’s easy for … Read more
Most of us are well-acquainted with the concept (if not the term) of “death by PowerPoint.” It’s a reference to any number of excruciating presentation types. To me, the worst offender is the presenter who subjects you to copy-heavy slide after copy-heavy slide, and must assume you’re illiterate, so he finds it necessary to read … Read more
Writing something that will be presented, recorded, or spoken aloud? Here’s a remarkably simple way to make it even more compelling and effective. Even if your message will be heard by thousands, write it to just one of them. Pick out one person from that audience and write the message as if you were talking … Read more
Most people whose jobs require that they sit through many presentations are well-acquainted with the concept (if not the term) of “death by PowerPoint.” It’s a reference to any number of excruciating presentation types. Perhaps the worst offender is the presenter who subjects you to copy-heavy slide after copy-heavy slide, and makes it worse by … Read more
“Thank you for calling XYZ Corporation. Please listen carefully, because the menu items have changed …”
It’s a familiar phrase, and it’s one of my biggest pet peeves. Why does such a seemingly innocuous phrase drive me to distraction?
The vast majority of people listen to radio to be entertained, informed, or a combination of the two. If you have to write promotional or public-service copy that will be broadcast, it’s important to keep those points in mind.
It’s also important to remember that radio doesn’t have a rewind button. In fact, that’s more important than most people who create radio announcements realize. With a print ad, a website, or a brochure, it’s easy for the reader to scroll back, glance back, or turn to a previous page if he or she misses a key piece of information. That can’t happen with a radio commercial.
Nearly everyone likes humor. We enjoy telling jokes, and we enjoy hearing them. So it comes as no surprise that companies try to spice up their advertising by using humor.
They reason that humor will catch the reader’s eye or listener’s ear, and make them more amenable to the sales message that will soon follow. Unfortunately, more often than not, those attempts at humor backfire.
Before starting my own business, I worked for five different ad agencies. As part of my job at each, I had occasion to write a variety of scripts — for everything from radio commercials to TV spots to presentations and training videos. Each of those agencies expected scripts to be set up a certain way, and most presented that way as “the industry standard that everyone uses.”
Yep, you guessed it. All five formats were very different.