One of my most successful projects began when I received an assignment to rescue a doomed newsletter for companies providing towing services to a motor club’s members. The newsletter wasn’t being read and the motor club didn’t understand why. It was full of valuable and important information, but nobody seemed to be paying attention, and … Read more
What’s the objective for your new website? “We want it to have a cool design that will attract visitors.” If I had a dollar for every time I heard that, I probably wouldn’t have to write as many websites to pay my mortgage. And each time I hear it, I have to take a deep … Read more
Long before Norman Vincent Peale penned the book that uncovered the power of positive thinking, advocates of similar philosophies promoted positive attitudes and messages as a critical component of success. As the Second World War drew to a close, Johnny Mercer’s “Ac-Cent-Tchu-Ate the Positive” dominated the airwaves and jukeboxes. Even today, you’ll hear people urge … Read more
There’s a common misconception about what people like me do for a living: that when our fingers make that initial contact with the keyboard, brilliance flows forth, creating first drafts that are truly works of art. The reality is quite different. If you read my typical first draft of copy for an article, a website, … Read more
Thanks to a handy tool within Microsoft Word and most other word processors, it’s easy to make your writing tighter and more powerful. That handy tool is the Word Count indicator. And here’s how you can use it to improve your writing: highlight whatever it is that you’re writing, whether that’s a page or a … Read more
Worried that you might lose a customer, client, or supporter because of something you do? My experience has taught me that more losses are caused by what you don’t do. Lousy customer service will certainly lose a piece of business now and then. But what I call benign neglect is one of the most consistent … Read more
About what you say in your marketing materials, that is. I wish that weren’t the case, but it’s absolutely true. I may spend hours trying to get a paragraph just right, even though I know that the audience is only going to glance at it for a couple seconds. You’d never know that from the … Read more
Again and again, I see proof of professional reliance on spellcheckers instead of good old proofreading and editing. Case in point: a Northwest Indiana Times article about funding for safety improvements on the South Shore Railroad. The reporter included this bullet point: “Implementation of Positive Train Control, a federally mandated safety system that tracks the precise location … Read more
I admire companies that make the extra effort to survey customers of their products and services. That is, except when their approach to surveying makes me never want to do business with them again. Taking the time to follow up with the people who buy your products or use your services, gauge their satisfaction, and … Read more
Whether mistakes are just amusing, horribly damaging, or simply embarrassing, they don’t belong in your marketing communications materials. That’s why proofreading is so important. That said, there’s a certain kind of error that proofreaders miss more often than any other … and it’s quite embarrassing (well, not as much as substituting a call-in sex line’s … Read more