Scott’s Blog

WHEN SHOULD YOU SEND OUT YOUR NEWSLETTER?

Whether you’re distributing a regular email blast to customers or mailing a good-old-fashioned printed piece, newsletters (or whatever you choose to call a regular message to your stakeholders) are one of the best ways to stay connected with and on the minds of the people who matter to your business.

I’ve noticed that many companies agonize over one aspect of these publications: when to distribute them. And no, I don’t have a magic answer. Most of the time, exactly when you send it is far less important than the fact that you do send it. There may be a time of the week or month during which your average recipient is more receptive to your messages, so common sense would tell you that’s a good time.

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SUCCESS STORY: TURNING AMATEURS INTO INVESTORS

How do you make everyday working people feel confident enough about investing that they’re willing to put more of their hard-earned dollars into your mutual funds?

General American Insurance knew that companies have two reasons to encourage 401(k) plan participation: financially secure employees are happy employees, and larger employee contributions mean managers can park a bigger share of their own earnings in the company’s plan.

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THE POWER OF DEMONSTRATIONS

One of the most effective ways to convince your prospects of your value is to show them. While demonstrations might sound like a relic from the days when drummers peddled their wares from door to door, the technique is as powerful as ever, for everything from consumer products to business services.

When container ship line APL was trying to convince shippers of the many advantages of double-stack intermodal cars (the ones that look like a truck trailer sitting atop another), executive Don Orris kept hearing concerns about the quality of the ride within the shipping containers. Shippers worried that their delicate merchandise would be jostled and damaged during transit.

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SUCCESS STORY: EDUCATING BUSY BANKERS

How can you supply critical information to your clients and prospects when they’re already overwhelmed with information?

The Olive LLP accounting and consulting firm (now part of BKD LLP) wanted to keep top executives at financial institutions abreast of news and provide information about new services.

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SUCCESS STORY: HERITAGE ON RYE

You operate a century-old restaurant that everyone loves, but often forgets when faced with all sorts of well-advertised chains. How do you bring people back to the table?

Shapiro’s Delicatessen has been serving corned beef and pastrami sandwiches and other Kosher-style deli fare to Indianapolis residents since Louis Shapiro found his way to the Circle City just after the turn of the last century. The restaurant was still a local favorite (and even managed to impress visiting New Yorkers), but saw its business facing tougher competition.

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IS IT OPINION OR KNOWLEDGE?

Much of what I learned in high school was most effective at setting one up for a lifetime of therapy. But there were a few gems here and there that have managed to stay with me throughout the ensuing years. One of those was the difference between facts and opinions. Several of my teachers devoted many class periods to helping their charges grasp what separates the two.

It’s a lesson that seems to be lost on many people, who develop their own opinions about something and then state those opinions as though they were factual knowledge. While the most obvious examples are those modern-day idea marketplaces — talk radio, cable news channels, and online forums — I’ve also seen the trend drift into the ways in which companies promote themselves or their beliefs.

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SUCCESS STORY: DIFFERENTIATING WITH A COLORING BOOK

If you’re selling a high-quality product in a category that’s considered to be a commodity, how can you set yourself apart?

Plymate Image Mats provides a higher-quality product with far superior service in a market that’s saturated with – and accustomed to – low-end competitors. Their challenge is twofold: convince prospects that they need more than what they’re already buying, then sell it to them.

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SUCCESS STORY: LIVELY FUNERAL DIRECTORS

How do you convince people that your business is truly a part of the community when they only associate you with death and sadness?

Like most family-owned funeral homes, Ziemer Funeral Homes had been experiencing growing pressure from roll-ups of local competitors and other national chains. They wanted to remind potential customers that they are truly local businesspeople who hope to serve the community for decades to come.

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