At times, businesses have to deliver bad news to customers and other stakeholders. In most cases, the best way to do it is just get it done, and move on. A solid business relationship will nearly always withstand one instance of bad news. Some time back, a service provider with whom I’ve worked for years … Read more
From time to time, I share embarrassing mistakes writers shouldn’t have made. I don’t target well-meaning amateurs — only professional writers and editors who should know better. Some recent examples: A September political newsletter from the Indianapolis Business Journal referenced a candidate forum by noting, “It wasn’t a true debate persay; all of the questions … Read more
Whether someone is creating something for work, for school, or for any other purpose, nine times out of ten, their struggle begins with the first words they need to put on the page. Some people call it writer’s block, although people who write seriously will tell you that block is an entirely different animal. Fortunately, … Read more
Think you’re unique? Great! Think you’re very unique? You’re not. That’s because there’s no such thing as being “very” unique, or “somewhat” unique, or “more” unique than the other folks. The word “unique” is powerful because it has one meaning. Something that’s unique is “singular” or “one of a kind.” Only one. No others. No … Read more
One of the best copywriters I know has few pet peeves about the craft of writing but makes an exception when it comes to exclamation points. She believes we should all be allotted a limited number of them at birth, and once we’ve exhausted our supply, we can’t use any more. It’s her way of … Read more
In a magazine column a couple months ago, I cautioned local business owners about the dangers of using their businesses as vehicles to promote their political beliefs. I noted that in today’s fractious climate, making your business political can cost you business without you realizing it. Other things I’ve seen business owners do are similar. … Read more
“Our primary objective for our new website is to have a cool design that will catch people’s eyes.” That’s a bad idea. “How can you say such a thing? We want to stand out.” No, you don’t. You want to connect. “What do you mean?” Tell me why you have a website. “Excuse me?” Why … Read more
Sales demonstrations may sound like a relic from the days when drummers peddled their wares from door to door, but the technique is as powerful as ever at convincing prospects of the value within what you offer. Back when the APL container ship line was trying to convince shippers of the many advantages of double-stack … Read more
Years ago, a hospital decided to open a walk-in clinic to compete with local freestanding clinics. The hospital’s leadership team chose to call it an “ambulatory” clinic, because to medical folks, “ambulatory” means that an individual is capable of walking under his or her own power. Patients failed to show up, and the hospital didn’t … Read more
You’re running a new ad or email promotion. You think it’s a good one, and based on the early response, your target audience appears to agree. That’s when the phone rings or the angry email lands in your in box. Someone is clearly upset with you. They don’t understand why you ran such an offensive … Read more