20 Easy Ways to Write Better for Business: Bits of wisdom from a copywriter — now available instantly on Kindle!

Scott Flood

Proven tip: don’t use acronyms and jargon in your white paper

jargon in white papers is bad

There’s very good reason not to use acronyms and jargon in your white paper, even if you’re writing in an industry in which those acronyms and jargon are used frequently. That reason goes to the very purpose of a white paper: sharing information with people who probably don’t know the subject as well as you … Read more

Connecting is about your audience, not about you

The continued explosion of social media is a clear reminder of just how badly we humans want to connect with each other. Unfortunately, too many companies completely ignore that reality when they try to communicate with customers and prospects. Doesn’t matter whether they’re using social media posts, an email, or a website – they do … Read more

Don’t let technicalities ruin your technical communication

technical communication

Companies and other organizations develop technical documents like white papers and blogs to explain the advantages they offer or to educate their stakeholders about situations or issues. Unfortunately, all too often, those efforts fall short of their objectives. Their target audiences come away not knowing any more, so the organization’s team has essentially wasted the … Read more

Grammar with white papers: how important is it?

grammar with white papers can be trying

Grammar with white papers is an area that creates confusion for many writers (and people who evaluate writers’ work). White papers are typically lengthy documents, and may very well remind you of the research and term papers you wrote in school. But while both school papers and white papers have a lot of words and … Read more

When shouldn’t your white paper ask for the order?

white paper ask for the order

You might assume it’s obvious to have a white paper ask for the order, but that standard element of effective sales and marketing tactics generally doesn’t apply to the marketing channel known as white papers. That’s because a well-executed white paper will help a reader become a fan of whatever you offer or believe. They’ll … Read more

Benign neglect? That’s not very romantic

benign neglect isn't romantic

Have you ever wondered why customers go away? Maybe it’s all about romance. Most businesses and organizations devote a substantial amount of effort and investment to landing new customers. Interestingly, very few pay attention to the other end of that process. That’s the point at which existing customers disappear. And each time that happens, you … Read more

White papers as backgrounders serve a powerful role

white papers as backgrounders can be helpful

Using white papers as backgrounders can be a particularly effective way to share large amounts of information with audiences that would benefits from that knowledge, such as prospects, customers, employees, and the media. What is a backgrounder white paper? When we talk about white papers as backgrounders, we’re normally referring to a white paper that … Read more