Having trouble developing your message? Suffering from a case of what some people call writer’s block? There’s a very simple technique that can help you get started.
All you have to do is identify the main message you want to convey to your audience. Don’t worry about finding the exact words or the best way to say it — just type that main message that’s at the heart of what you want to get across.
You’re probably familiar with the phrase “elephant in the room.” In the unlikely event you’re not, it refers to a difficult topic about which everyone is painfully aware, but that is so uncomfortable that nobody is willing to mention it publicly. It’s like the flask Aunt Sadie carries in her purse — everyone has seen it, but nobody will ever admit to that.
Companies and organizations are often vexed by their own elephants. Maybe it’s a deficiency in a product. Maybe it’s an advantage a competitor has. Maybe it’s a past mistake or a scandal that left a stain on the organization’s image.
Some years ago, there was an excellent campaign for oil filters, of all things, that featured an auto mechanic warning that you could pay him now, or you could pay him later. The message was that by spending a little more now on the superior brand of oil filter, would wouldn’t have to pay for costly engine repairs down the road.
Henry Ford put it a bit differently: “If you need a machine and don’t buy it, you will ultimately find that you have paid for it and don’t have it.”
Watching this year’s national election debates, I’ve been particularly fascinated by the moderators on two fronts. First, there are the styles each has used, and second, there’s the uproar their performances trigger among the partisans on either side. (Those who know me well know I’m apolitical, so if your immediate response to that sentence is to castigate one of those moderators for treating your candidate shabbily, this blog’s comments section isn’t the place.)
They fascinate me because they serve a similar role to that of the copywriter. They have to defend the interests of the audience from those who wish to control both the message and its delivery. Regardless of their own personal beliefs about the matters at hand, to be truly effective, they have to operate with objectivity and continually ask themselves whether the ultimate audience is getting the information it wants.
In a recent blog entry, I mentioned a pet peeve regarding the non-word “alot.” And I mentioned that I have many pet peeves. One that many businesses make involves a homophone that carries three different spellings and three entirely different meanings.
The biggest misuses of it these days show up when companies establish a presence on the Internet. Those presences are what are known as “websites,” and yes, that’s one word, no hyphen, and no space, thank you. People who should know better (and don’t) will often use “web cites” or “web sights.” Those are bad, bad things, and if I were emperor, they would carry lengthy prison sentences and perhaps just a smidge of torture. (I’ll ignore the fact that some readers are thinking that a lecture from me on the subject would qualify as both.)
When people are naming a business or a service, they frequently struggle with finding the right name. In many cases, some private joke provides the inspiration. But be careful, because what strikes you as funny might not have the same impact on prospective customers.
I recall a restaurant that opened up under the name Crazy Chef. Somehow, I got past the apprehension and went in, where I had a pleasant lunch. I inquired about the name, and the server said the owner was known as “Crazy Nick” among his friends, who thought Crazy Chef was the perfect name for his place.
I admit it: writers can be picky creatures. We see language in much the same way a carpenter sees his or her prized circular saw: a tool we wield to accomplish challenging tasks with a certain level of quality.
That’s why writers cringe … or even scream … when they encounter misuses of words. Every writer I know has his or her pet peeves. I have a collection of several pets, but one that really gets me riled up is the non-word, alot. Yes, I said non-word, because the ever-growing English language still does not recognize “alot” as a word. Nor should it.
Over the years, I’ve encountered many situations that were either amusing or bemusing when trying to complete projects. I’ve learned that many people don’t grasp the basics of marketing … and others seem to have missed the most basic lessons of — well, life.
For example, there are several folks who have asked me to add more information to copy while simultaneously making it shorter. Graphic designers know them as the people who want the type size larger and the type to take up less space without cutting anything.
As social media continues to explode, a subset of users is frustrating some posters and delighting many others. Viewed as the evil grammar police by their critics, these are the people who take time to point out grammatical and spelling mistakes in their friends’ and associates’ posts. Some of us see them as heroes.
The casual nature of Facebook, Twitter, and whatever social media channel we’ll all be using next month leads many users to take a fairly sloppy approach to communicating. As long as their meaning gets across to their followers, who cares whether it’s spelled correctly or structured properly?
An online editor recently rejected an article I wrote, accusing me of the heinous crime of “keyword stuffing.”
Writers grow accustomed to rejection (or they quickly find other careers), but this was a good story that would be of interest to many readers. So I fought back.