If you’ve ever attended a spouse’s office party, you’ve probably found yourself staring at your drink after one employee says something like, “Yeah, but don’t ever give Bob a glass of 7-Up!,” and everyone else in the room collapses into convulsions of hysterical laughter. When the laughter dies down, your blank expression is answered with … Read more
One of my favorite stories about word choices is the one about the hospital that decided to open a walk-in clinic to compete with local freestanding clinics. The medical staffers who served on the hospital’s board chose to call it an “ambulatory” clinic, because to medical folks, “ambulatory” means that an individual is capable of … Read more
Most business owners and managers are eager to find good advice – and that makes sense. If someone else has expertise, why not borrow it (or at least consider it) when you’re making an important decision? But when you ask for that advice (or when it’s handed to you without a request), stop to ask … Read more
Most people whose jobs require that they sit through many presentations are well-acquainted with the concept (if not the term) of “death by PowerPoint.” It’s a reference to any number of excruciating presentation types. Perhaps the worst offender is the presenter who subjects you to copy-heavy slide after copy-heavy slide, and makes it worse by … Read more
Are typos a big deal? True typographical errors, misspellings, incorrect homonyms and the like all get lumped together under the rubric of “typos” these days. Many people seem to accept them the way we’ve come to accept a certain percentage of rodent parts in the processed food we buy. (You do realize that the government … Read more
I once received an assignment to rescue a doomed newsletter for companies providing towing services to a motor club’s members. The motor club didn’t understand why it was failing. So we conducted a random survey of towing operators. What we heard was enlightening. “I don’t read that rag. It’s nothing but PR for your company … Read more
A common source of confusion for many company owners and marketers is the world of copyrights and trademarks. While I’ll never claim to be an attorney or an expert on intellectual property, working in the advertising and marketing industry for many years has given me a good practical education in these legal methods for protecting … Read more
Want to know one of the most effective ways to connect with your audience? Instead of just telling them about you and your product or service, tell them a story. Our roots as humans go back to oral communication, and from the time we were children, stories have captivated us — not just the fairy … Read more
One of the most common advantages people cite about social media is the “fact” that it’s free. Your company can start a Facebook page, set up a LinkedIn profile, give your followers a place for pinning … and none of those things costs you even one cent. Or do they? Granted, they may not … Read more
I nearly always advocate making marketing communications as personal as possible. The more that your website, brochures, emails, and all the rest reach out to your stakeholders on a one-to-one level, the more receptive they’ll be to your message. Most humans enjoy building personal connections with others, even when those others are actually companies. The … Read more