Marketing Wisdom

DON’T USE FAKE PHOTOS

I was leafing through what I thought was a great local tourism publication. It was well-written and well-designed, and the photography of local landmarks and amenities was outstanding. And then I noticed the full-page photograph opposite the Lodging page. It was of a maid in a luxurious hotel throwing open the drapes and revealing the … Read more

YOU MIGHT NEED TO PREP TOMATOES SOMEDAY

One of the most common mistakes made by marketers is trying to cram too much information into their communications materials. It’s often the result of saying “well, we probably need to mention this … and this … and this,” along with a bit of “well, there’s some empty space. How can we fill it?”   … Read more

USING SIMPLE EXAMPLES TO CONVEY COMPLEX CONCEPTS

There are times when writers need to convey complex, difficult concepts to audiences that may not have the same level of knowledge as the organization that is sending the message. A simple solution that works wonders in those situations is the use of analogies, similes, and metaphors. When you can distill something complicated into something … Read more

MAKE IT CONNECT BY MAKING IT REAL

People relate to other people more readily than to ideas. That’s why one of the most powerful sales tools available to marketers is the “real-life” example. I tossed those cute little quote marks around ral-life, because the truth is that most of those examples are fictionalized.

Now, just because they’re fiction doesn’t mean they don’t reflect the truth. The key is to take a common experience that represents many people, and turn it into a believable (but fictional) character. It’s not illegal or unethical, as long as everyone understands that it’s just an example to explain a concept.

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THERE IS NO HOLY GRAIL IN MARKETING

From an early age, our minds are trained to pursue the single answer that’s best for any situation. Whether it’s a question on a math test, a color choice for our living room, a career path, or a religion, we tend to believe that there is one single choice that rules out all others.

But when it comes to marketing, that’s rarely wise. Business owners will try to identify the marketing or advertising strategy that will be most productive for them. They’ll try radio advertising, and when that doesn’t produce the results they want, they’ll switch to sending direct mail, and when that doesn’t create a jump in sales, they’ll buy cable TV commercials, and when that falls short of their expectations, they’ll try a new online strategy … and it goes on and on.

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IS IT TIME FOR A NEW MARKETING APPROACH?

You’re just not pleased with the way things are going. Sales seem to be down, despite that new marketing campaign you launched three months ago. And frankly, you’re tired of it. So toss it aside and come up with something new.

Bad idea. And I say that as someone who profits when companies need brand-new marketing approaches, because it usually means that they need a new website, brochures, advertising — all those things they hire people like me to help them create.

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NEGLECTING THE MOST IMPORTANT PART OF YOUR WEBSITE?

When it comes time to develop a new website, companies and organizations spend a lot of time agonizing over what the site should be like. They consider all sorts of different designs and spend hours trying to get the functionality exactly where they want it. They make list after list of possible pages.

And then, they just slap some content in place.

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ALL OPINIONS ARE NOT CREATED EQUAL

I once worked for an advertising agency at which every logo design and brochure had to pass an incredibly difficult test. At the end of the workday, one of the partners would put the piece in his briefcase, bring it home, and show it to his wife. As a result, we produced a lot of work that looked alike, usually using the same two or three colors (which I assume also dominated their home’s décor).

You might chuckle at the idea of a high-powered advertising executive basing his decision about what was best for client needs on Mrs. Executive’s personal likes and dislikes, but are you guilty of the same approach?

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ACCURACY IS AN INDICATOR

To some people, worrying about misspellings and typos is a foolish waste of time. They brush it off as some kind of annoyance or a miniscule matter that isn’t worthy of their attention — and they regard writers, editors, and others who do their best to spot and eliminate those mistakes as “anal retentive.”

My favorite analogy for typos is the sales rep who shows up in a perfectly tailored Armani suit with a dazzling silk tie and a smile to match. His sales pitch is perfect and his product is worthy of your business. But this poor fellow enjoyed a corned-beef sandwich at lunch, and he didn’t notice when a dab of mustard dribbled off the sandwich and onto his tie.

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