Many words that are similar carry very different meanings, but that doesn’t stop people from misusing them. Generally, they’ll accept a correction in the intended spirit, but that isn’t always the case. I remember one situation in which a client was so convinced that his misunderstanding was actually correct that I lost his business. He … Read more
You’ve heard of the power of positive thinking, and may have been taught to “put on a happy face,” no matter what the situation. That’s why when I reference something that could be perceived as negative in copy, many clients are quick to request its replacement by something wearing a bigger smile. Happy talk isn’t … Read more
Maybe you think that those of us who call attention to typos and similar mistakes are being pedantic, or anal-retentive, just plain picky. If the meaning is conveyed, who cares about whether the words are spelled right or sentences are properly structured? Nobody, if it’s a comment about your Saturday night outing at the local … Read more
Since social media caught fire, all sorts of companies and organizations have been aggressively trying to court followers. You get the solicitations through Facebook and other platforms asking you to like their pages, follow them on Twitter, or take whatever action is correct for the specific channel. When you visit a store or a restaurant, … Read more
I work in an industry that places a great deal of emphasis on creativity and originality. Within some corners of that industry, creativity is worshiped with the fervor of a religion. If something isn’t new and innovative, it’s viewed as second-rate and embarrassing. It’s true that there are many times when it pays to … Read more
My daughter introduced me to one of her favorite webcomics, and it’s become one of mine. Allie Brosh created the delightful blog (and subsequent book) called “Hyperbole and a Half.” It’s entertaining, if not easy to describe. Let’s just say that it’s a look at the absurdity of the world through childlike eyes and impressions. … Read more
Here’s a handy trick for proofreading more effectively that I learned years ago from a boss: read what you’re proofing backwards. Start at the end, and read it word-for-word in the wrong direction. I’m completely serious, and it’s one of the most effective ways I’ve found — especially when I’m proofing something I wrote. That’s … Read more
He was a successful engineer with a nagging problem. It didn’t bother anyone else, but it haunted him during his commute, in the shower, and when his golden retriever woke him up at 3 a.m. for a quick trip outside. He knew that a common process could be dramatically improved, and he had a hunch … Read more
If your business requires that you communicate with counterparts elsewhere around the globe, be careful — even when you think they speak the same language. I was reminded of this while reading Robert Serling’s excellent history of the Boeing Company, “Legend & Legacy.” (Trivia note: his brother Rod used to appear on an early-60s TV … Read more
Worried that what you’ve written sounds a little too light and fluffy? Concerned that your words seem to be traveling all over the place instead of delivering a clear message? Thanks to a handy tool within Microsoft Word and most other word processors, and with a little bit of self-discipline, you can easily make your … Read more